Terms and Conditions

Booking Policy

To book you must provide an accurate email address and a telephone number.

Cancellation and Refund Policy

Standard tickets can be moved or rescheduled up to 48 hours in advance of your booking time. You can do this yourself via the "manage my booking" button on your confirmation email. Bookings are non-refundable.

For changes or cancellations to bookings less than 48 hours away, you will not be able to reschedule your tickets and will not be entitled to a refund or any compensation.

Tickets purchased within the 48-hour period prior to your arrival time are not entitled to be rescheduled, refunded, or compensated should you wish to change or cancel your booking. We cannot issue refunds or offer rescheduling for non-arrivals.

For details on large group package bookings please see the Large Group and Party Packages section. For further enquiries please contact [email protected]

Operational Policies

Arriving for your experience, and what to bring

Please arrive at least 10 minutes before your scheduled experience start time. If you are late for your scheduled experience start time, we cannot guarantee availability. We will try to accommodate a different start time or shorter adventure where possible, however if this cannot be accommodated your experience will be cancelled.

We cannot issue refunds for non-arrivals or shortened experiences due to lateness. We cannot guarantee refunds in the event of severe weather, travel disruption or other external factors.

If you or any of your group are running late on the day, please contact us as early as possible on [email protected] and we will do our best to accommodate you.

A confirmation email will be sent to the email address supplied at the time of booking. You may receive an email request to check in before you arrive. If you do then please follow the instructions for a smooth arrival when you get to the venue.

We may require the confirmation email to be shown on arrival.

Your booking is valid only for the game/package you have chosen. Tickets are available on the door as well as online, subject to availability.

Lockers are available free of charge at all of our venues for storage of bags, coats and non-essential items while you are playing – however we cannot guarantee availability, so please consider this when planning your experience.

Immersive Gamebox does not accept any liability for loss, damage or theft of your personal possessions while in our venues.

Pricing

We offer General Admission tickets at full price, and a reduced “Junior” price for guests aged 11 or under. We also offer reduced ticket rates for-

UK – Student/Blue Light (valid for off peak and 60 minute experience only)

Forms of ID – NUS/Totem, University Student ID card and International Student Identity Card (ISIC)

Blue light also can include valid NHS ID.

We offer 1 Free Carer Ticket per booking, Our venue team may ask for one of the following as proof of carer status- DLA/DWP/PIP award letter, A Blue Badge, International Proof of Disability (ISA (international symbol of access) or similar must be printed on it)

US – Military/Student (valid for off peak and 60 minute experience only) Military can be used by spouses with valid ID but not children.

UK – Tax is included in all prices listed on our website.

US – Tax is added to all ticket prices charged at the sales tax rate of the state.

Pricing is specific to the chosen venue, experience and date of your experience when booking.

Who Can Play

We do not offer tickets to guests under the age of 3. However, guests under the age of 3 years are allowed into the Gamebox, as a non-playing addition, at their parent or guardian’s own discretion, and only if the full group size (including the under 3) does not exceed 6 people per Gamebox. Strollers, pushchairs and other similar items are not permitted inside the Gamebox, we may be able store these for you while you play, although we cannot guarantee that there will be space available at your chosen location.

An accompanying adult (18+) must be present to supervise any group where a guest aged 11 or under is present. Accompanying adults are not required to play, however should they wish to participate, they will be required to purchase a ticket. We can only allow 6 guests in a gamebox at any one time (including any accompanying adults), so if an accompanying adult needs to support a player in the Gamebox for the duration of the game, there can only be 5 other players in that gamebox

Our venues are open to guests with a wide range of accessibility needs.

If you have any questions regarding specific requirements you or a group member have, please contact our Guest Support Service team at [email protected] who will be happy to assist you.

Dogs are not permitted in our venues, with the exception of Guide Dogs/Service Animals.

Guest Behaviour in Our Venues

For the enjoyment and safety of other guests and staff, our venue team reserve the right to refuse entry to any guests deemed to be intoxicated or behaving inappropriately, and remove guests from the venue for these reasons.

We will not tolerate any abusive or threatening behaviour towards our staff.

No food is allowed to be brought into or consumed in our Gameboxes.

Smoking (including e-cigarettes) is strictly prohibited inside.

No illegal substances may be brought onto the premises at any time.

We respectfully ask that firearms are not brought into our business.

Use of Images and Recordings from Our Venues

Capturing a GIF is a fun part of the experience we offer at Immersive Gamebox – these images are displayed in our venues at the end of your game. Please let a member of staff know if you do not wish for your image to be displayed in venue.

Images and GIFs captured in the Gamebox are shown in our venues and may be used in our promotion online and in print, and in joint promotion with the partner operating the venue. If you do not want your images used, tell a member of staff or contact [email protected] before your visit. See our Privacy Policy for how we handle images.

It is prohibited to record or render the Gamebox experience using any means whatsoever, including but not limited to electronic devices, mechanical devices and/or sound recording devices, without the prior written consent of Immersive Gamebox Ltd, subject to the explicit and limited exceptions contained in these Terms & Conditions

Drinks Service

UK: Where we are licensed to serve alcohol in all of our UK venues, we operate a strict challenge 25 policy, and will refuse service to anyone who cannot reasonably prove they are 18+.

We reserve the right to refuse service of alcohol to any guest deemed to be intoxicated or behaving inappropriately.

US: Where we are licensed to serve alcohol in the US, we will do so at our sole discretion, only to persons who can prove they are 21+ with a valid, government issued ID and only in line with all applicable Federal, State, and City regulations. Our staff can refuse alcohol service to anyone for any reason

Large Group and Party Packages

Kids Birthday Party Packages

Bookings can be rescheduled up to 48 hours in advance of the booking time by contacting our customer support team. Rescheduling requests made less than 48hrs in advance of the booking time will not be able to be accommodated.

Any changes to your booking that involve increasing the number of guests attending your party will rely on the availability of the venue. Immersive Gamebox reserves the right to refuse party size increases if they are at capacity. Guests are advised to confirm the final party size 10 days in advance of the booking time to avoid disappointment.

Outside food and drink is not permitted within the venue, with the exception of a birthday cake. If guests wish to bring a birthday cake, this must be requested in advance through our customer support team and the cake must not contain nuts. Please note that venue teams reserve the right to decline birthday cake requests based on capacity or operational constraints.

All food orders must be confirmed in writing at least 48hrs in advance of the booking time. This includes any dietary requirements, allergies or intolerances. While we will do our best to accommodate dietary needs, we cannot guarantee the absence of allergens, as we work with external food partners and cross-contamination may occur. Guests with severe allergies should consider this when making a request.

Should guests want to bring additional outside decorations to the venue, this will need to be requested in advance via the customer support team. Immersive Gamebox will endeavour to support where possible, but reserve the right to refuse requests depending on the package selected, space available and busyness of the venue.

Where free drink tokens for parents are included in the birthday party package, each token can be exchanged for one drink. Most venues offer a selection of soft and alcoholic canned beverages. For venues with a wider bar offering, the tokens can be exchanged for any soft drink, medium-sized wine, beer, cider, cocktail or a single shot of spirit and mixer. A double shot of spirit and mixer would require 2 tokens.

School Bookings

Immersive Gamebox requires payment in full to secure your booking. If payments are not made within the requested time, then the requested time cannot be held or guaranteed.

Bookings can be rescheduled up to 48 hours in advance of the booking time by contacting our customer support team. Rescheduling requests made less than 48 hours in advance may be accommodated at the discretion of the venue and subject to availability, but cannot be guaranteed.

Any changes to your booking that involves increasing the number of guests attending your booking will rely on the availability of the venue. Immersive Gamebox reserves the right to refuse booking size increases if they are at capacity. Guests are advised to confirm the final booking size 10 days in advance of the booking time to avoid disappointment.

Other Large Group Packages Exceeding 12 People

Immersive Gamebox requires payment in full to secure your booking. Cancellation requests and booking size reductions must be made in writing by contacting our customer support team or your event sales representative, and will be assessed on a case-by-case basis.

Bookings can be rescheduled up to 1 week in advance of the booking time by contacting our customer support team or your events sales representative.

Payment links will only be active for the first 48 hours from the moment they are sent. After this period, the payment link will be deleted, and the reservation time will no longer be held.

Where free drink tokens are included in the package, each token can be exchanged for one drink. Most venues offer a selection of soft and alcoholic canned beverages. For venues with a wider bar offering, the tokens can be exchanged for any soft drink, medium-sized wine, beer, cider, cocktail or a single shot of spirit and mixer. A double shot of spirit and mixer would require 2 tokens.

Any changes to your booking that involves increasing the number of guests attending will rely on the availability of the venue. Immersive Gamebox reserves the right to refuse party size increases if they are at capacity. Guests are advised to confirm the final party size at least 2 weeks in advance of the booking time to avoid disappointment.

Outside food and drink is not permitted within the venue. All food orders need to be confirmed in writing at least 48hrs in advance of the booking time. If an order is not placed before this time, then a default selection will be made. For pizzas, the default selection will be margherita.

Monday and Tuesday Full Venue Buyout

The maximum number of attendees for this promotion depends on the maximum player capacity the venue can accommodate at one time.

The promotion must be mentioned at the time of inquiry in order to be valid and reflected in the quote.

If the promotion is not mentioned at the time of inquiry, we reserve the right to proceed with standard booking rates.

Website Terms & Conditions

Introduction

These terms and conditions apply between you, the user of this website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Immersive Gamebox Ltd. (trading as Immersive Gamebox), the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Immersive Gamebox and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Immersive Gamebox and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual Property and Acceptable Use

All Content included on the Website, unless uploaded by Users, is the property of Immersive Gamebox, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.

You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a computer screen.

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Immersive Gamebox.

Prohibited Use

You may not use the Website for any of the following purposes:

in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

IT IS PROHIBITED to record or render any of the contents of the website using any means whatsoever, including but not limited to electronic devices, mechanical devices and/or recording devices, without the prior written consent of Immersive Gamebox Ltd, subject to the explicit and limited exceptions contained in the Terms & Conditions

Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Immersive Gamebox or that of our affiliates.

We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy

Use of the Website is also governed by our Privacy Policy, including the cookies section, which is incorporated into these terms and conditions by this reference. The Privacy Policy is available at https://www.immersivegamebox.com/en-GB/privacy-policy/ and https://www.immersivegamebox.com/en-US/privacy-policy/.

Availability of the Website and Disclaimers

Any online facilities, tools, services or information that Immersive Gamebox makes available through the Website (the Service) is provided on an as available basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Immersive Gamebox is under no obligation to update information on the Website.

Immersive Gamebox uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

Immersive Gamebox accepts no liability for any disruption or non-availability of the Website.

Immersive Gamebox reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of Liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

To the maximum extent permitted by law, Immersive Gamebox accepts no liability for any of the following:

any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
loss or corruption of any data, database or software;
any special, indirect or consequential loss or damage

General

You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

These terms and conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

In the UK, this Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts. In the US, this agreement shall be governed by and interpreted in accordance with the laws of the State of Texas. All disputes arising under the Agreement shall be subject to the exclusive jurisdiction of Texas courts.

Gift Card Terms and Conditions

Purchasing a Gift Card / Gift Voucher

We are offering Gift Cards: As a digital only voucher delivered via email.

Gift cards can provide a specific monetary value or a number of tickets / games. Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing Gift Cards. Gift Cards are non-refundable.

Digital eGift Cards and Vouchers purchased through our website will be delivered automatically by electronic means to the email address specified by the purchaser at the time of order.

When ordering a Digital eGift Card or Voucher, the purchaser should ensure to enter the recipient’s email address correctly (or their own if you wish to share the code with them separately). Immersive Gamebox cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Card. No replacement will be provided in these circumstances.

UK: Gift Cards expire 18 months after the date of purchase, unless specified otherwise as part of a promotion.

US: Gift cards have no expiration date, unless specified otherwise as part of a specific promotion.

Ticket prices may change, please be aware when purchasing, it is redeemed against monetary value. If a code is not received, either online or in-venue, please contact Guest Services [email protected].

Redeeming a Gift Card / Gift Voucher

Gift Cards & Gift Vouchers can be redeemed on the Website, as full or part payment of any game at a specified venue, subject to availability.

When redeeming a Gift Card or Gift Voucher, if the intended purchase is for a higher amount than the face value of the voucher, the difference must be made up with an alternative method of payment.

A Gift Card or Gift Voucher cannot be used to purchase a further Gift Card or on food or drink purchases in the venue.

Gift Cards and Gift Vouchers cannot be used to purchase Merchandise.

Bookings made with Gift Cards and Gift Vouchers cannot be refunded, but may be rescheduled, subject to availability and in line with the Gift Card or Gift Voucher expiry date.

Gift Card credit may be used for multiple bookings, up to the value of the voucher, prior to the expiry date.

If all or part of the Gift Card value is not used by the Gift Card expiry date, then that credit shall be forfeited and cannot be used or refunded.

Gift Cards and Gift Vouchers are non-transferable, and can only be redeemed in the venue they were purchased for. They are non-refundable and non-exchangeable for any monetary value.

Discounts and Promotions

Discounts and promotional codes ("Offers") are available at the sole discretion of Immersive Gamebox and are subject to availability. Offers may be withdrawn or amended without notice.

Each Offer is valid only for the time period specified in the promotion and cannot be applied outside of that timeframe. Expiry dates are strictly enforced.

Offers are limited to one use per customer, unless explicitly stated otherwise.

Offers may not be combined with any other promotions, discounts, or offers unless expressly stated.

Promotional codes must be entered at checkout and cannot be applied retrospectively.

Promotional codes are non-transferable and have no cash value. They may not be sold, exchanged, or refunded.

Offers may be limited to specific products, services, locations, or booking times. Restrictions will be stated in the promotional material and must be observed. Typically promotions are not valid for kids birthday parties, school groups, group bookings or venue buyouts.

Immersive Gamebox reserves the right to cancel orders or bookings made using promotional codes that were obtained fraudulently or in breach of these terms, as well as refuse the application of any code if it appears to have been used inappropriately or in bad faith.

We reserve the right to modify, suspend, or cancel Offers at any time without notice, for any reason, including system errors or misuse.

If you return or cancel a purchase made with a promotional discount, the refund will only reflect the amount paid after the discount, not the full retail value.

By using a discount or promotional code, you agree to be bound by these terms and any additional terms specific to the Offer as outlined in the relevant promotional material.

Purple Card

"PURPLE20" voucher code is not valid at the following venues: Berlin Germany, Powerplay Canada, Sydney AUS, Oberhausen Germany, and Riyadh UAE. Only valid for existing Immersive Gamebox customers. Discount cannot be used with any other promotions. Proof of status may be requested by Immersive Gamebox staff.

SMS Terms and Conditions

The service ‘Immersive Gamebox Alerts’ provides updates on products and services based on your profile which you opted-in with. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected]

Message frequency varies. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy, please read our privacy policy. Your mobile number is used as described in our Privacy Policy and is not shared with partners for their own marketing.

Immersive Gamebox Details

Immersive Gamebox Ltd is a company incorporated in England and Wales with company number 16143614, whose registered office is Suite 1, 7th Floor, 50 Broadway, London SW1H 0DB, United Kingdom, and it operates the Website immersivegamebox.com. The registered VAT number is 483 5323 81. Our US venues are operated by Immersive Group Gaming Inc and its subsidiaries, registered office 1225 Thomasville Court, Garland, TX 75044-3478, USA. You can contact Immersive Gamebox by email on [email protected]. For privacy queries, contact [email protected].

Last updated: November 2026

Terms & Conditions